Shipping Policy
At Mr. Bac Flo, we work to process and ship orders quickly and securely. Please review the information below regarding order processing, shipping, delivery, and damaged or missing packages.
Order Processing
Orders are typically processed within 1–2 business days after payment has been successfully received.
Business days are Monday through Friday, excluding major holidays.
Orders placed on weekends or holidays will begin processing on the next business day.
During periods of high order volume, product launches, promotions, or holidays, processing times may be slightly longer.
Shipping Rates
Shipping charges are calculated and displayed at checkout based on your order, shipping destination, and available shipping method.
Any applicable shipping charges will be shown before you complete your purchase.
Shipping Methods & Delivery
Available shipping methods and estimated delivery times will be displayed at checkout when available.
Delivery estimates provided at checkout begin after the order has been processed and accepted by the shipping carrier.
Please note that carrier delivery estimates are not guaranteed by Mr. Bac Flo. Weather, holidays, carrier delays, service interruptions, and other circumstances outside of our control may affect delivery.
Order Tracking
When tracking information is available, you will receive a shipping confirmation with your tracking number after your order has shipped.
Please allow time for the carrier's tracking system to update after receiving your shipping confirmation.
Shipping Address
Customers are responsible for providing a complete and accurate shipping address at checkout.
Please review your shipping information carefully before submitting your order.
If you notice an error in your shipping address, contact us as soon as possible at schedule@z3consultants.com or 845-471-9370.
We will make reasonable efforts to correct the address before shipment, but we cannot guarantee changes once an order has entered processing or been transferred to the carrier.
Additional shipping charges resulting from an incorrect or incomplete address provided by the customer may be the customer's responsibility.
Lost, Missing, or Delayed Packages
If your tracking information shows that your package is delayed or has not arrived as expected, please contact us and we will assist you with determining the appropriate next steps.
Once a package has been transferred to the shipping carrier, delays may occur that are outside of our direct control. However, we will make reasonable efforts to assist with carrier-related shipping issues.
If tracking shows a package as delivered but you cannot locate it, please check around the delivery location, with household members or coworkers, and with the carrier.
If the package still cannot be located, contact us so we can help determine the appropriate next steps.
Damaged Shipments
Please inspect your order promptly after delivery.
If your order arrives damaged, please contact us as soon as possible at schedule@z3consultants.com.
Please include:
- Your order number
- A description of the damage
- Photos of the damaged product
- Photos of the shipping box and packaging, when applicable
Please retain the product and all original packaging until the issue has been resolved, as the shipping carrier may require them for a damage claim.
Eligible damaged shipments will be handled in accordance with our Return & Refund Policy.
Incorrect or Missing Items
If you receive an incorrect item or something is missing from your order, please contact us as soon as possible.
We will review the order and work to correct eligible fulfillment errors at no additional shipping cost to you.
Returned or Refused Packages
Orders returned to us because of an incorrect or incomplete address, failed delivery attempts, refusal of delivery, or failure to retrieve a package may be subject to additional shipping charges if the customer requests that the order be shipped again.
Original shipping charges may not be refundable in these circumstances.
Returns and refunds remain subject to our Return & Refund Policy.
International Shipping
International shipping availability, when offered, will be displayed at checkout.
Customers are responsible for any applicable customs duties, import taxes, brokerage charges, or other fees imposed by the destination country unless otherwise stated at checkout.
International delivery times may vary due to customs processing and other circumstances outside of our control.
Questions About Shipping
For questions about your order or shipment, please contact:
Mr. Bac Flo / Z3 Consultants
Email: schedule@z3consultants.com
Phone: 845-471-9370